Warrenty and Support
Warrenty and Support
Warrenty Terms
Nordic Sabers offers a warranty of 24 months, according to the terms of the law, which the consumer can use in case of failures due to manufacturing defects of electrical, electronic and mechanical components.
All components subject to wear and / or misuse such as: LED, speaker, battery and electronic cards are excluded from this warranty. The user must also take care of the hilt and the electronics supplied, keeping it in a suitable environment when not in use, stored in dry places and away from sources of heat.
The user is free to extract the Anima from the hilt. Where the user would autonomously extract it from the hilt, he assumes complete responsibility for any damage caused.
The Anima must always be recharged and it is not recommended to leave it in charge for long periods unattended. Do not use chargers that exceed voltages greater than 5V, with the consequent risk of damage to the electronics and inevitable deterioration of the warranty.
All Nordic Sabers light sabers are designed for use in predominantly indoor environments, so any contact with water, steam, sand and any liquid or powder material should be avoided. This improper use will void the warranty.
Support
Any request for warranty intervention must be communicated via the form below or by email to support@nordicsabers.com enclosing a warranty application form duly completed in its entirety.
The Nordic Sabers staff will establish the assistance modalities. Through a first analysis the severity of the problem and the potential resolution will be established, if necessary the sending of the whole light saber or only the Anima will be required, in this case the user will be authorized to remove the Anima from the hilt for shipping.
Shipping and / or shipping costs are always understood by the user, ENTER and RETURN.
The user must send the corrugated hilt or Anima only in accordance with the instructions provided.
If an out-of-warranty repair is required, an estimate will be produced which must be accepted by the user.
Repairs will not be carried out until confirmation of the estimate. Payment can be anticipated or cash on delivery.
All components subject to wear and / or misuse such as: LED, speaker, battery and electronic cards are excluded from this warranty. The user must also take care of the hilt and the electronics supplied, keeping it in a suitable environment when not in use, stored in dry places and away from sources of heat.
The user is free to extract the Anima from the hilt. Where the user would autonomously extract it from the hilt, he assumes complete responsibility for any damage caused.
The Anima must always be recharged and it is not recommended to leave it in charge for long periods unattended. Do not use chargers that exceed voltages greater than 5V, with the consequent risk of damage to the electronics and inevitable deterioration of the warranty.
All Nordic Sabers light sabers are designed for use in predominantly indoor environments, so any contact with water, steam, sand and any liquid or powder material should be avoided. This improper use will void the warranty.